Alpha Stim
Your Alpha Stim unit (not battery or accessories) carries a 5 year warranty with the manufacturers. You must register the product as soon as possible upon receipt. Please note that non-defective products are not refundable and you should check with your doctor to check that the Alpha Stim is suitable for you to use prior to purchase.

Proteus
The Proteus unit comes with a 12 month warranty against defect. Should there be a manufacturing fault, please contact The Fresh Brain Company Ltd to arrange a replacement. The item also comes with a registration card (or online) and the item must be registered as soon as possible after purchase.

Distance Selling Policy for Product Purchases
Under the distance selling rules, customers have a 7 day "cooling off" period after the good are received to change their minds and return the unused product. This does NOT apply to CDs and DVDs, written material (i.e. books, downloadable PDF files) or audio programs. This does NOT apply to customers who try out the product - i.e. take out the Alphastim and use it and then decide to return it. Refunds will ONLY be given to UNOPENED and UNUSED items that are returned in the condition in which they were sent to the customer. Customers can learn more about their rights under the Distance Selling Regulations at the Office of Fair Trading website.

Except for holiday periods, all items are usually dispatched within 3 working days and are sent via recorded delivery. Please allow 10 working days for delivery.

Fresh Brain Company Ltd
Reg: 5304285
1, Juxon Close, Chichester, West Sussex, UK
Callers by prior arrangement only

Andrew T. Austin, Clinical Hypnotherapist and Neurolinguist
Tel: 07838 387580

Email: nlp@hotmail.co.uk or freshnewbrain@gmail.com